Effective Date: 8 September 2025
Website: Aberame.com.au
Entity: Aberame Pty Ltd (ABN [insert ABN]), Sydney, Australia

Aberame Pty Ltd (“Aberame”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, products, and services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect
We may collect the following types of personal information when you visit our website, request a demo, or use our solutions:

• Identity details: name, job title, company name.
• Contact details: email address, phone number, postal address.
• Account details: login credentials, authentication tokens.
• Voice & communications: call recordings, transcripts, or chat logs from our Ally Voice AI solutions.
• Documents & files: content uploaded to or processed by Ally Docu AI (contracts, invoices, forms).
• Transaction data: POS sales, ERP Lite purchase orders, refunds, payment details (via integrated payment providers).
• Customer relationship data: loyalty information, campaign interactions, CRM activity logs.
• Technical data: IP address, browser type, device identifiers, cookies, and usage analytics.

We will only collect sensitive information (e.g., health-related data for healthcare clients) where lawful and necessary, and with your consent.

2. How We Collect Information
We collect information when you:

• Interact with our website, forms, and demo requests.
• Subscribe to our products or services.
• Use our POS, ERP, CRM, Voice AI, or Docu AI platforms.
• Communicate with us via phone, email, chat, or WhatsApp.
• Participate in campaigns, events, or surveys.
• Use integrations with third-party systems (e.g., payment gateways, calendars, or CRMs).

3. Why We Collect Information
We collect and use personal information to:

• Deliver and improve our products and services.
• Verify identity and manage accounts.
• Process payments, invoices, and transactions.
• Provide customer support and technical assistance.
• Train and optimise our AI systems (with privacy safeguards).
• Send updates, newsletters, and marketing (opt-out available).
• Meet legal, security, and compliance obligations.

4. Disclosure of Information
We may disclose personal information to:

• Service providers (hosting, payment, communications, analytics).
• Integration partners (e.g., CRM, ERP, POS systems) with your authorisation.
• Regulators or law enforcement, where required by law.
• Business advisors (legal, accounting, compliance).
• We do not sell or rent personal data to third parties.

5. Data Storage and Security

• Data is stored on secure servers with encryption in transit and at rest.
• Access is controlled via role-based access and audit logging.
• Multi-factor authentication and SSO (e.g., Okta, Azure AD) are supported.
• Regular security testing and monitoring are in place.

6. Data Residency
Where possible, data is hosted in Australian data centres. If overseas storage or processing is required, we ensure compliance with the Australian Privacy Principles, including contractual safeguards.

7. Cookies & Analytics
We use cookies and analytics tools to understand website usage, improve user experience, and personalise content. You can manage cookie settings in your browser.

8. Access, Correction & Deletion
You have the right to:

• Request access to the personal information we hold about you.
• Request correction if the information is inaccurate.
• Request deletion, subject to legal and contractual obligations.
• Requests can be made via the contact details below.

9. Marketing Communications
We may send you updates about products, events, or services. You can opt out at any time using unsubscribe links or by contacting us directly.

10. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from minors without consent.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on Aberame.com.au.

12. Contact Us
If you have questions or complaints about our handling of personal information, please contact us:

Privacy Officer
Aberame Pty Ltd
1 Bligh street, Sydney NSW 2000
Email: info@aberame.com
Phone: coming soon

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.